Go-Live & Support

Launch day checklist and ongoing support for Wintro

Congratulations on reaching go-live! This stage ensures everything is ready for launch and establishes ongoing support channels for continued success.

Goals

By the end of this stage:

• All pre-launch items are verified complete
• Launch communication is sent
• Success metrics tracking is confirmed
• Ongoing support channels are established

Launch Day Checklist

Technical Verification

• ATS integration syncing correctly
• All active jobs visible in Wintro
• SSO working for all users (if applicable)
• Test referral submitted successfully
• Email notifications working

Content & Configuration

• Company branding applied
• Referral rewards configured
• Job categories organized
• Employee welcome message customized

Communication

• Executive announcement scheduled
• Launch day email drafted and scheduled
• Slack/Teams announcement prepared
• FAQ document published internally

Team Readiness

• Recruiters trained and have access
• Support escalation path documented
• Success metrics baseline recorded

Go-Live Process

Morning of Launch

1. Final technical check (30 min before)

   • Verify integrations are active
   • Confirm SSO is working
   • Test referral flow one more time

2. Send launch communication

   • Executive email
   • All-hands Slack/Teams message
   • Calendar invitation for employee setup

3. Monitor initial adoption

   • Watch for login issues
   • Track employee signups
   • Respond to questions quickly

First Week

• Daily check-ins with your Wintro CSM
• Monitor employee adoption rates
• Address any technical issues immediately
• Gather early feedback

Monitoring & Success Metrics

Track these KPIs to measure success:

Adoption Metrics (First 30 days)

• Employee signup rate
• LinkedIn connection rate
• Active user percentage

Engagement Metrics (Ongoing)

• Referrals submitted per week
• Employee participation rate
• Nudge response rate

Business Metrics (After 60+ days)

• Referral-to-interview rate
• Referral-to-hire rate
• Time-to-hire for referrals
• Cost-per-hire reduction

Ongoing Support Channels

Self-Service Resources

• Recruiter Documentation
• Employee Documentation
• Integration Guides

Direct Support

• Email: support@wintro.ai
• Response time: Within 24 hours (business days)
• Critical issues: Escalation to your CSM

Regular Check-ins

• Week 1-4: Weekly calls with your CSM
• Month 2-3: Bi-weekly calls
• Month 4+: Monthly business reviews

Feedback & Iteration

We want Wintro to continuously improve for your organization:

Gathering Feedback

• Employee surveys (30/60/90 days)
• Recruiter feedback sessions
• Hiring manager interviews

Iteration Process

1. Collect feedback from all stakeholders
2. Review with your CSM
3. Prioritize improvements
4. Implement changes
5. Measure impact

Feature Requests

• Share ideas with your CSM
• Vote on roadmap items
• Beta test new features

Success Stories

After 90 days, we’ll help you:

• Document success metrics and ROI
• Create internal case study
• Celebrate top referrers
• Plan expansion (if applicable)

Questions?

Your Customer Success Manager is always available to help. Don’t hesitate to reach out!

Thank you for choosing Wintro. We’re excited to help you transform your referral program!